Return and Refund Policy

Return and refund policy in effect: 11/13/2024

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To initiate a return, you can contact us at fleecechic@hotmail.com. Please note that returns must be sent to the following address: [16 Raven Street]

If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.

You can always contact us for any return questions at fleecechic@hotmail.com.

Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can assess the issue and make it right.

Exceptions / Non-Returnable Items
Certain types of items cannot be returned, such as perishable goods (like food, flowers, or plants), personalized products (like special orders or personalized items), and personal care products (like beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us if you have any questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

14-day cooling-off period in the European Union
Notwithstanding the above, if the goods are shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without giving a reason. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds
We will notify you once we have received and inspected your return, and let you know if the refund has been approved or not. If the refund is approved, you will be automatically refunded to your original payment method within 10 business days. Please keep in mind that it can take some time for your bank or credit card company to process and send the refund as well.
If more than 15 business days have passed since we approved your return, please contact us at fleecechic@hotmail.com.